Using a Roofing Company in Chiddingfold for the First Time
If you have found a leak, water has pooled near the property, bricks from a chimney or tiles from a roof have fallen to the ground or the integrity of the roofing structure seems compromised in any way, you will already be looking for a team of roofers to help. But what if you have never used a roofing company before, and don’t really know what the first thing to do is? Stay on this page and keep reading.
Your first questions will be:
How much do emergency roof repairs cost? Will I need to have chimney repairs undertaken too? What happens if the leadwork has failed? Is my property going to need guttering, fascia and soffit replacements?
We will be there to answer them.
L. Berry Roofing is located in Elstead, close to Chiddingfold, so we can deliver support to new customers in your area.
The Call
The most important thing, right now, is finding a roofing company in your own area and getting your call answered. We man the phone at all times because, when a customer needs to have their roof repaired urgently, it is deemed an emergency and the help they need should be readily available when they want it, wherever they want it.
We know it is hard not to feel worried, but we understand that some roof repairs can’t wait until morning. That’s why we always answer calls, even during unsociable hours, so you have access to services whenever emergencies strike.
It doesn’t matter if you have never used roofers before.
We work in or around Chiddingfold often, so we are familiar with the location and with the roofing problems our customers encounter. This gives us a good understanding of the type of problem you are facing too.
Importantly, emergency roof repairs for all customers, both old and new, will be delivered in the same way.
With passion, pride and professionalism.
The Response
Based on one of our roofers being available to travel from a current location to Chiddingfold, the response should be fast and we let you know who is coming, from where, and how long it should take them to reach you. Based on our findings from the initial call, we might also offer advice on keeping safe until the assigned roofer arrives.
If we encounter hold-ups due to traffic or weather conditions, or an influencing factor out of our control, we will call you back to give you an updated arrival time.
Our aim is to tackle roof, roofline or chimney repairs, or leadwork, on our first visit. Our vans carry the tools needed for the job and a selection of materials common to pitched and flat roofs so first-time fixes can be achieved wherever possible.
The Service
Once a tradesperson from our roofing company arrives, safe access to the affected area is established and temporary scaffolds, or MEWPs, are used to reach the roof, locate the problem and determine the cause. After pricing the job, checking the materials we have onboard to see if we have what we need and the customer accepting our quote, work begins.
If we cannot perform a first-time fix on the first visit, or weather stops us from doing the job in its entirety, a patch fix is made or a temporary roof covering erected to protect against further damage.
Our roofers return to Chiddingfold to complete a job as soon as the right materials are secured or weather conditions have improved.
Whatever the job, from emergency roof repairs to guttering, fascia and soffit replacements, we will keep in mind that you are a first-time customer and keep you informed of our progress, tell you what we have been able to do to address the immediate problem, whether any further work is needed, and when we will be back to do it.
The Outcome
Whether a fix is achieved on the first visit, or if we need to come out to visit you a second time to finish the job in more favourable conditions having sourced any extra materials, we deliver a repair that resolves the immediate problem. And, because you have had the experience of using our roofing company, we hope you will return to use us for maintenance and repairs in the future.
We offer a choice of services outside of emergency roof repairs:
- Roof Repairs by Appointment
- Work on Pitched Roofs
- Work on Flat Roofs
- New Roofs & Replacements
- Chimney Repairs & Leadwork
- Guttering Replacements
- Fascia & Soffit Replacements
And, when we come out to Chiddingfold in the future to tend to your other roofing needs, we will no longer be strangers because at L. Berry Roofing, we always like to think of the customer as a friend.